OWONTA IRENE OLUCHUKWU

Sociology Graduate | Customer Success & Project Coordination Specialist

About

Highly motivated sociology graduate with a versatile background spanning client services, project coordination, and analytical research. Adept at leveraging strong communication, problem-solving, and cross-functional collaboration skills to drive positive outcomes and enhance operational efficiency. Committed to continuous learning and applying sociological insights to contribute effectively to organizational goals and achieve outstanding results.

Work Experience

Customer Care Representative

Outsource Global Abuja

Jan 2022 - Dec 2023

Abuja, Federal Capital Territory, NG

Managed high-volume customer inquiries and concerns for Outsource Global Abuja, consistently exceeding service expectations and enhancing customer loyalty.

  • Efficiently managed a high volume of customer inquiries, consistently exceeding service expectations and ensuring timely resolution of complex issues.
  • Implemented effective problem-solving strategies, resolving customer issues promptly and maintaining a high level of satisfaction, improving overall customer experience.
  • Collaborated effectively with cross-functional teams to address complex customer challenges, leveraging strong interpersonal skills to facilitate comprehensive solutions.
  • Cultivated and maintained positive client relationships, which directly contributed to enhanced customer loyalty and retention.

Monitoring and Evaluation Assistant (NYSC)

National Lottery Trust Fund

Jan 2020 - Dec 2021

Abuja, Federal Capital Territory, NG

Supported the National Lottery Trust Fund in designing and implementing monitoring and evaluation frameworks, ensuring data-driven insights for project effectiveness.

  • Supported the design and implementation of comprehensive monitoring and evaluation frameworks for ongoing projects, enhancing project oversight and accountability.
  • Collected, analyzed, and interpreted diverse datasets to rigorously assess project effectiveness and outcomes, providing critical insights for strategic adjustments.
  • Supported the preparation of detailed regular reports and impactful presentations on project progress, effectively communicating key findings to stakeholders.
  • Collaborated effectively with multidisciplinary project teams to ensure seamless alignment of M&E activities with overarching project goals and objectives.
  • Conducted targeted field visits to project sites, gathering firsthand information and qualitative feedback essential for comprehensive evaluation reports.

Education

Sociology and Anthropology

Enugu State University of Science and Technology

Sep 2014 - Jun 2018

Enugu, Enugu State, NG

Courses

  • Sociological Research Methods
  • Data Analysis
  • Research Design

General Studies

Community Secondary School Ozom Mgbagbuowa Enugu

Sep 2008 - Jun 2014

Enugu, Enugu State, NG

General Studies

WTC Primary School Enugu

Sep 2002 - Jun 2008

Enugu, Enugu State, NG

Languages

English

Skills

Organizational Skills

  • Multitasking
  • Task Prioritization
  • Efficiency

Communication

  • Verbal Communication
  • Written Communication
  • Stakeholder Engagement
  • Information Conveyance

Time Management

  • Deadline Management
  • Priority Management
  • Project Coordination

Customer Service

  • Client Relations
  • Inquiry Resolution
  • Customer Satisfaction
  • Client Interaction

Administrative Support

  • Data Entry
  • Detail-Oriented
  • Record Keeping

Problem Solving

  • Issue Resolution
  • Critical Thinking
  • Strategic Solutions

Adaptability

  • Flexibility
  • Change Management
  • Crisis Management

Research & Analysis

  • Sociological Research Methods
  • Data Analysis
  • Qualitative Research
  • Quantitative Research
  • Data Interpretation

Research Design

  • Qualitative Research Design
  • Quantitative Research Design
  • Study Design

Interpersonal Skills

  • Collaboration
  • Teamwork
  • Relationship Building