# OWONTA IRENE OLUCHUKWU - Sociology Graduate | Customer Success & Project Coordination Specialist
Source: https://hello.cv/cassandrairene
Enugu

## About
Highly motivated sociology graduate with a versatile background spanning client services, project coordination, and analytical research. Adept at leveraging strong communication, problem-solving, and cross-functional collaboration skills to drive positive outcomes and enhance operational efficiency. Committed to continuous learning and applying sociological insights to contribute effectively to organizational goals and achieve outstanding results.

## Work
### Customer Care Representative | Outsource Global Abuja
https://
Managed high-volume customer inquiries and concerns for Outsource Global Abuja, consistently exceeding service expectations and enhancing customer loyalty.
- Efficiently managed a high volume of customer inquiries, consistently exceeding service expectations and ensuring timely resolution of complex issues.
- Implemented effective problem-solving strategies, resolving customer issues promptly and maintaining a high level of satisfaction, improving overall customer experience.
- Collaborated effectively with cross-functional teams to address complex customer challenges, leveraging strong interpersonal skills to facilitate comprehensive solutions.
- Cultivated and maintained positive client relationships, which directly contributed to enhanced customer loyalty and retention.
### Monitoring and Evaluation Assistant (NYSC) | National Lottery Trust Fund
https://
Supported the National Lottery Trust Fund in designing and implementing monitoring and evaluation frameworks, ensuring data-driven insights for project effectiveness.
- Supported the design and implementation of comprehensive monitoring and evaluation frameworks for ongoing projects, enhancing project oversight and accountability.
- Collected, analyzed, and interpreted diverse datasets to rigorously assess project effectiveness and outcomes, providing critical insights for strategic adjustments.
- Supported the preparation of detailed regular reports and impactful presentations on project progress, effectively communicating key findings to stakeholders.
- Collaborated effectively with multidisciplinary project teams to ensure seamless alignment of M&E activities with overarching project goals and objectives.
- Conducted targeted field visits to project sites, gathering firsthand information and qualitative feedback essential for comprehensive evaluation reports.

## Education
### Enugu State University of Science and Technology | Sociology and Anthropology
https://
- Sociological Research Methods
- Data Analysis
- Research Design
### Community Secondary School Ozom Mgbagbuowa Enugu | General Studies
https://
### WTC Primary School Enugu | General Studies
https://

## Languages
- English

## Skills
### Organizational Skills
- Multitasking
- Task Prioritization
- Efficiency
### Communication
- Verbal Communication
- Written Communication
- Stakeholder Engagement
- Information Conveyance
### Time Management
- Deadline Management
- Priority Management
- Project Coordination
### Customer Service
- Client Relations
- Inquiry Resolution
- Customer Satisfaction
- Client Interaction
### Administrative Support
- Data Entry
- Detail-Oriented
- Record Keeping
### Problem Solving
- Issue Resolution
- Critical Thinking
- Strategic Solutions
### Adaptability
- Flexibility
- Change Management
- Crisis Management
### Research & Analysis
- Sociological Research Methods
- Data Analysis
- Qualitative Research
- Quantitative Research
- Data Interpretation
### Research Design
- Qualitative Research Design
- Quantitative Research Design
- Study Design
### Interpersonal Skills
- Collaboration
- Teamwork
- Relationship Building

## Source
Read this profile on Hello.cv: https://hello.cv/cassandrairene
Create your free profile at https://hello.cv